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Exam : Computer Associates
270-551
Title : Unicenter Service Support r11.2 Advanced Implementation Exam


1. What is the first step for ensuring members of the Domain Admins Active Directory group have the Analyst Service Desk Web Client and Access Type?
A. Create a contact using Merge LDAP.
B. Configure the Analyst access type.
C. Log in to the Service Desk Web Client.
D. Open the Service Desk Web Client.
Answer: B

2. In which outbound mail queue does the SMTP email notification method place email messages?
A. $NX_ROOT/mail_queue
B. $NX_ROOT/site
C. $NX_ROOT/site/mail_queue
D. $NX/site/mail_queue
Answer: C

3. Which notification method uses the pdm_mail executable to construct an email message and place it in the outbound mail queue?
A. SMTP
B. HTTP
C. POP3
D. IMAP
Answer: A

4. You can edit .html files using Source View. Is this statement true or false?
A. True
B. False
Answer: A

5. How do you edit JavaScript in Web Screen Painter (WSP)?
A. Use the Source View tab.
B. Use the Administration tab.
C. Use the Options tab.
D. Use the Edit File list.
Answer: A

6. Where are the delete requests processed after the adapted forms are published?
A. In the $NX_ROOT/site/mods/www folders
B. In the $NX_ROOT/site/mods/www/htmpl/web/<InterfaceType>/<FormGroup> folder
C. In the $NX_ROOT/site/mods/wsp/project/web/<InterfaceType>/<FormGroup> folder
D. In the C:Program FilesCAUnicenter Service Desksitemods folder
Answer: A

7. What is the first step for creating a new detail form using a form template?
A. Select the table object for the new detail form.
B. Select the detail.template form in Web Screen Painter (WSP).
C. Create and save a title list in Web Screen Painter (WSP).
D. Create and save a new list template in Web Screen Painter (WSP).
Answer: B

8. Which command removes a region from the Global_Servers table?
A. pdm_deleteload -r
B. pdm_terminateload -r
C. pdm_userload -r
D. pdm_removeload -r
Answer: C

9. In a CA Workflow Process Definition, the Operations list in the Workitem tab contains the web service calls.
A. True
B. False
Answer: A

10. Which call always uses the DEFAULT web service policy?
A. loginServiceManaged()
B. login()
C. loginManaged()
D. loginService()
Answer: B

11. To preview a list form, you must click Preview on the Web Screen Painter toolbar. Is this statement true or false?
A. True
B. False
Answer: A

12. How do you help ensure that local groups are available through replication?
A. By enabling replication rules on each region
B. By typing pdm_publish and pressing Enter
C. By associating local groups with global queue names
D. By using Web Screen Painter (WSP) on the production system to publish schema adaptations
Answer: C

13. The Analyst access type always has complete access to Schema Designer. Is this statement true or false?
A. True
B. False
Answer: B

14. Which two tasks can an administrator perform with the help of web service policies and problem types?
A. Enable ticket flooding.
B. Limit access to certain web service calls.
C. Enable different applications to have individual settings for the web service calls.
D. Enable Public Key Infrastructure (PKI) authentication.
Answer: BC